Service Engineer

Job Description

A new position has arisen for a Service Engineer within our fast paced and rapidly growing customer support organisation.

Reporting to the Service Manager, this role will focus on Customer Service & Support and include installation/commissioning and upgrades of capital equipment at customers' premises, as well as warranty support. The territory to attend will be Global; worldwide travel is essential.

The Service Engineer will be geographically located in the UK Head office (Bedford) as part of a team providing 24/7 technical support to our customer base.

You will be required to travel to customers' sites to lead Installation and upgrade projects and to carry out service & inspection work in line with on-going service schedules.

While at site, you will be required to co-ordinate installation resources, liaise with the customer to resolve any problems, ensuring a successful conclusion to the relevant installation / project. The engineer will also be responsible for increasing our customer service activity ensuring relevant and timely reports are submitted as required.

What makes you stand out

Required

• Experience in the maintenance and operation of slitting & rewinding equipment would be an advantage.

• An understanding of basic mechanical and/or electrical engineering principles and previous maintenance or a service engineering background.

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• Strong background in a field-based customer support role.

• A basic experience of working within remote diagnostic, technical support solutions in a customer support environment is desirable.

• Good interpersonal and communication skills.

• The ability to work on your own initiative.

• Good level of multi-skilling (electrics, mechanics, pneumatics, hydraulics, etc.)

• The ability to communicate verbally and in writing to a high level in English is essential and other languages would be a great attribute.

The successful candidate will need to be a strong influencer with excellent commercial acumen. They will be an effective stakeholder manager who is able to build and maintain relationships which add value to the business.